Damaged roller shutter preventing you from securing your business overnight? Jammed industrial sectional door stopping your business from opening? ABC is here to help, 24 hours a day, seven days a week.
Sometimes, the worst happens, and you can’t shut up your premises safely, or continue to run your business smoothly without an emergency repair. ABC is there when it matters most with around the clock service. Whether your door is faulty or damaged, ABC can help resolve problems quickly, minimising disruption in the process. We know how important it is to get you moving again!
ABC offers the total package, a hassle free one-stop solution to your installation, maintenance, and repair needs.
Our engineers operate a fleet placed strategically around the country to offer nationwide service to our customers in an emergency. With our head office and northern hub in Irlam and our second hub based in Hitchin in the south, we are perfectly placed to attend to customers in an emergency across the UK.
From the moment you place your call, our dedicated and experienced team are there to help. Over the phone, a member of the ABC team will take down the details of your issue and discuss the urgency of the fault with you, categorising it, with your agreement, into one of the following response classifications: Emergency Event, Disruptive Event or Non-Disruptive Event. For full descriptions of each classification, see the classifications section of this page. Once the emergency is categorised, we will confirm when we can get an engineer to your site.
Due to the diversity of potential issues and products we may encounter at your site, an ABC engineer may not always be able to enact a full repair on their first emergency site visit. A new part may be required or the engineer attending the emergency may not have an in-depth technical knowledge of your particular product model to carry out a compliant repair.
Should this be the case, when the engineer arrives, we will identify the problem, communicate with you what is needed and book a follow up visit from an engineer that has knowledge of your product and the parts required. We will leave the asset safe, in an agreed manner with your staff at the site, and within the guidelines of the DHF. The timeframe for the return visit will be confirmed to you during the engineers visit or as soon as we can confirm parts and resource availability.
We have a high first-time-fix outcome however, if we are unable to make the repair on first visit, you can have confidence in our processes to ensure your repair will be completed as efficiently and quickly as possible.
The emergency event category is for issues that cannot be left untreated. The door must immediately be made safe, secure and back to operational as quickly as possible.
The disruptive event category is for issues that can be made temporarily safe and secure with ABC returning to complete the repair.
A non-disruptive event is when a repair is required, but the issue is not disruptive to you and the repair can be scheduled to suit you and ABC’s resource availability.
Our professional installation, maintenance and repairs are carried out by trained installers working to RAMS. At ABC, we have a health and safety-aware culture with regular up-to-date staff training, including regular toolbox talks.
Regular maintenance prolongs the life of your doors, keeps them operational so your business runs smoothly and, most importantly, keeps those who use them safe. For companies big and small, strict health and safety procedures with asset quality and maintenance registers is the responsibility and legal requirement of the business owner. That’s where we can help!
And, with a competitive service pricing structure, it does not have to be a costly exercise either!
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ABC manufactures within its group of companies and also source products from specialist supply partners providing you with the best solution every time.
For quality and compliant installs, ABC’s expert engineers have the experience and knowledge to install to high specification.
Prolonging service life and helping prevent accidents, keeping your doors safe and efficient reduces downtime and keeps your business moving.
The perfect partnership - expert teams of mobile engineers alongside dependable support services and advice ensures fast and cost-effective outcomes.
With service engineers placed strategically around the country on standby, ABC is there when it matters most with our 24/7 emergency call-out service.